Program & Project Management

Telecom Sector – Product Launch

Worked with our partners on this project to help a major Telecom Vendor's call centers deliver a new services based product to their existing broadband customer base. We did all Train the Trainer work and working with Instructional designers, prepared the whole course for their new product launch.

The services were simultaneously launched from three of their global Call Centers and was a great success. It was made available to both internal and external customers.

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